DNA Labs UAE: Return & Refund Policy
Thank you for choosing DNA Labs UAE!
This policy outlines the terms for returns and refunds for our DNA Kits and Services.
DNA Testing Kits:
- Returns: You may return unopened and unused DNA Testing Kits within 15 days of delivery for a full refund.
- Shipping: You are responsible for the cost of return shipping. We recommend using a tracked service for your protection.
- Refunds: Once we receive and verify the returned kit(s) are unopened and unused, we will issue a full refund to the original payment method within 10 business days.
DNA Testing Services:
- Non-Refundable: Due to the nature of the service and the analysis involved, DNA Testing Services are non-refundable once completed.
- Disclaimer: Please note that DNA Testing Services are strictly for informational and personal reference purposes only. They are not intended to be a substitute for professional medical advice, diagnosis, treatment plan, or legal precedent. These services are not intended for any legal, research, or other third-party use.
- UAE Law Governs: DNA Labs UAE operates under the laws of the United Arab Emirates. The generated reports are explicitly excluded from being used as evidence in any legal proceeding, regardless of jurisdiction worldwide.
How to Request a Return:
To request a return for a DNA Testing Kit, please contact us by email at [email protected] or by phone at [phone number] within 15 days of delivery.
Please Note:
- We reserve the right to deny returns or refunds that do not comply with this policy.
- This policy is subject to change without notice.
We encourage you to review this policy carefully before purchasing any DNA Kits or Services from DNA Labs UAE.
Contact Us:
If you have any questions about this policy, please feel free to contact us.
Email: info@dnalabsuae.com
Phone: +971545488731