Refunds may be considered at the discretion of DLI Genetic DNA Lab Fz LLC and may be subject to administrative and handling fees. Partial payments and deposits are non-refundable. No refunds shall be issued if Services have been completed or if your DNA kit or supplies have been shipped. No refund shall be issued if the cancellation of services is made more than 48 hours after payment. All DNA testing services have an estimated completion time listed online and can scientifically never be precise. Results are often finished earlier than expected but can exceed estimated expectations. Once testing is initiated, no refunds will be issued.